FAQ

HOW TO ORDER

To order you simply need to email me with the details of the cake you would like also the date and how many is the event for.
I will email you back with confirmation of your order and arrange a time for collection or delivery.

We prefer three months notice on wedding cakes however we will accept short notice cakes subject to the availability of the date required.

please note any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by Luscious Designer Cakes as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.

We cannot guarantee to match up the exact colours and designs you have chosen due to the fact that every cake is handmade.

 

PAYMENT

Payment may be made by Bank transfer or Cash.

 

LIABILITY 

Please note when the cake has been collected/delivered, and you sign the form, it then becomes our responsibility for any damage done to the cake after that.

 

ALLERGEN INFORMATION

All cakes leave our premises with a allergen label on the box stating what allergens are in the cake.
Please note I can NOT guarantee a nut free environment, as the products I use may have been in a place where nuts are present.
It is your responsibility to advise me of any allergies at time of booking.

 

NON-EDIBLE DECORATIONS

customer will be informed of any non-edible decoration that will be used to construct the cake.

 

DELIVERY

We offer free delivery within a 5-mile radius of our location,
and then out with this radius we charge 60p per mile return trip thereafter.

 

COLLECTION

Once the cake leaves our premises then the responsibility passes to the customer and we are not liable for any damage in transit.

 

STORAGE

Fondant icing /Sugar paste/royal icing is not designed to be refrigerated and as such cakes with this icing should be stored in a
cool dry place.

my cakes have a shelf life of 5 days from date of collection, for fruit cake it is 10 days from collection date.

 

DEPOSITS  AND PAYMENTS

A non-refundable deposit will be required once availability of your date is confirmed.
All orders require a deposit of 30% of the total cost.
Any Wedding Cake orders need to be confirmed by email at least 4 months in advance along with the deposit.
Balances for wedding cakes are due 30 days before the wedding and for novelty cakes 15 days before the event.

 

CANCELLATIONS

30 days from the delivery/collection date 50% of the total cost will be payable
1 week from the delivery/collection date 100% of the total cost will be payable

 

 

REFUND

Please note that we only offer refunds in the following cases

  1. If the cake is damaged by us.
  2. If we have had to cancel the order for any reason.
  3. The cake is burnt (overcooked) or under cooked and if ¾ of the cake is returned within 24 hours of collection/delivery (for inspection purposes).

 

No Refund will be given for the following cases

 

  1. If you have damaged the cake after leaving our premises and If you only  return less than 3/4 the cake
  2.  If you do not follow the cake care guidelines, and has caused the cake to perish
  3. If you change your mind no longer want the cake or the design of the cake
  4. If you return the cake after the 24-hour period

 

CERTIFICATES OF REGISTRATIONS

Please note that I am fully registered, and my premises have been inspected by the local council to which I have 5***** star food hygiene rating, if you wish to see the inspection certificate or my food safety certificate please ask and I will be happy to show you it.